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mis‧han‧dle
[transitive]
[transitive]1 to deal with a situation badly, because of a lack of skill or care :
The prime minister admitted that the crisis had been mishandled.
The prime minister admitted that the crisis had been mishandled.2 to treat something roughly, often causing damage :
Some of the goods had been mishandled and damaged.
Some of the goods had been mishandled and damaged.