English version

ombudsman

From Longman Dictionary of Contemporary Englishombudsmanom‧buds‧man /ˈɒmbʊdzmən $ ˈɑːm-/ noun (plural ombudsmen /-mən/) [countable]  PGCsomeone who deals with complaints made by ordinary people against the government, banks, insurance companies etc
Examples from the Corpus
ombudsmanInsurance, building societies, unit trusts, banks have each developed an ombudsman scheme.For example, the proposal for an ombudsman is sensible.Sometimes exgratia payments are made as a result of a recommendation of an ombudsman.Only when they have reached stalemate with the bank will the ombudsman then consider a claim.He points out that customers must first complain to the Tessa provider before lodging a claim with the ombudsman.The ombudsman has no power to order compensation for example.The ombudsman will have power to recommend that a lawyer or professional body pay compensation, but not to compel payment.
From Longman Business Dictionaryombudsmanom‧buds‧man /ˈɒmbʊdzmənˈɑːm-/ noun (plural ombudsmen /-mən/) [countable] someone who deals with complaints made by the public against government departments, banks, insurance companies etc. In Britain, the main government ombudsman is called the Parliamentary Commissioner for AdministrationYou can apply to the Banking Ombudsman for arbitration.Customers have the right to ask the Insurance Ombudsman to review their complaint.
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